About Us

The mission of OPTEC USA Inc. is to raise the bar of orthotic fabrication and customer support to meet and exceed our customer's expectations. We endeavor to set the benchmark by implementing the latest in technology, research and development, production methods, raw materials and finished products. We strive to become a true partner and extension of our customer's practice by providing the very best value in the industry. Our quality products help you get it right the first time, thus saving time and money while increasing patient satisfaction. 

Optec USA service highlights:

  • Fabrication Hours - 24/7/365,  including weekends and holidays!
  • Overnight Delivery Ship UPS-NDA and save money with flat shipping rate
  • Same Day Delivery - Same day delivery available via Delta Dash
  • UPS e-mail notification or online tracking to monitor package transit and delivery

Customer Credit Application



Placing Orders

OPTEC USA prides itself on being available 24 hours a day, 365 days a year, including holidays, to process your order. OPTEC USA Customer Support Representatives are available to take your call at 888-982-8181 from 8:30 AM to 8:00 PM EST Monday through Friday. OPTEC USA technicians are available on-call after 8:00 PM through 8:29 AM EST Monday through Friday, and 24 hours a day Saturday, Sunday and holidays.

Warranty

OPTEC USA products are warranted for free repair or replacement due to manufacturer's defects within 90 days of the date of purchase or the date fitted.

Return Policy

We understand that sometimes a product does not fit the needs of our customers for one reason or another and needs to be returned. Simply contact the customer service department for a return authorization number, and provide the reason for return, OPTEC USA invoice number and date. Unused products that are in new condition may be returned for credit, minus a 15% restocking fee. Used, custom made, made to order or outdated products are not eligible for credit. Products returned due to an OPTEC USA error are eligible for free replacement with free shipping.

Payment Terms

The OPTEC USA credit application (download an application above) is used to establish credit limit and payment terms. After receiving the completed application, we will contact you with your credit limit and payment terms (standard terms are NET 30 days).

General Billing Code Information:

Pricing, Data Analysis and Coding (PDAC) reviews specific products and determines the Medicare HCPCS code to use to bill the four Durable Medical Equipment Medicare Administrative Contractors (DME MACs). OPTEC USA provides a suggested billing code for products that have not been reviewed or are pending PDAC review. OPTEC USA does not participate in any facet of the billing process. It is the sole responsibility of the caregiver to determine billing code accuracy.

Additionally, billing codes are determined by the diagnosis and treatment provided by the caregiver. If you should have any questions about claim coverage or reimbursement, please contact the DME MAC for your jurisdiction.